A: To reactivate your pool card, please complete at the Pool Access form within the online portal.
A: If your HOA requires a pool key, you need to fill out the Access Form on the online portal.
A: If you require a replacement of your pool key, log in to your homeowner portal on the association’s website and navigate to the Access Form. Current pricing for your amenity access device will be listed on the page, as well as payment options and instructions.
A: Purchases of amenity access keys differs by association. Should you require further assistance for your amenity inquiry, email firstname.lastname@example.org.
A: Your amenities hours of operation are usually available on the association’s website. Please login to your homeowner portal to obtain an access key.
A: If your pool device or key is not working, the best thing you can do is fill out an Access form located within your online account. Once we receive the form, we can reprogram your device or further troubleshoot it. We will notify you with a resolution.