A: The deed restrictions for the association provide direction on the required maintenance to the exterior of homes in the community. The site inspections review the exterior maintenance of the homes, fences, yards, and any exterior improvements and/or modifications on the property to ensure they are aligned with the deed restrictions for the association.
A: Yes, you can get a full color picture of the picture of your property related to a site visit letter. In order to save your association money, all letters are sent in black and white. To review your violation in color on your homeowner account.
A: Please log in to your homeowner account to confirm that the mailing address on file is current. All violations can be seen on your homeowner account, as well.
A: If you would like more information regarding the violation, or to dispute the violation and any fines, please contact our office at firstname.lastname@example.org so we may direct your dispute to the correct person. Please note: All fines are placed on accounts per the active Violation Fine Policy filed for the association. To view the details and photos of a violation, you can log in to your online account.
A: There could be several reasons a certified notice was sent. Generally, these notices are sent when there is a time- sensitive issue that requires action.
A: If you received a violation letter, there is a violation on the property which goes against the governing documents for the association; that violation needs to be remedied. Specifically, pay attention to the bolded text of the letter for additional information on how to correct the violation, or what needs to be repaired. Thank you for addressing the issue.
A: Courtesy reminders are just a service to remind you of a possible violation against the community deed restrictions. There is no need to contact our office. We understand people live busy lives, travel, or have emergencies. Once the violation is cured, the courtesy notice will be closed automatically. Thank you for being part of a great-looking community!
A: When renting out your home to a tenant, please be aware of a few items that need to be completed by the owner. All violation notices are sent to the owner, to the address provided by the owner. If the owner does not update the address with us, the violations may be missed, resulting in an escalated violation. Updating your address is easy! Just send an email to email@example.com with the new information. Please understand, if the tenants are responsible for making repairs to the home, based on the lease agreement, it is the owner’s responsibility to notify the tenant of any open violations. We are only able to provide general information for the association and unable to discuss specific violations with the tenant unless the owner allows them access to the account.
A: This question depends on your association. Some associations have private roads. These are typically (but not always) gated communities. If it is a private road, and a towing policy has been adopted by the board of directors, we can enforce for violations on the private streets. More often than not, the roads are public. This means that local officials such as City or County own and maintain the roads, and the association has no enforcement on these streets. For issues in public roadways, please contact your local municipality for enforcement options.
A: Please do not report on conflicts with your neighbor. Please do report any common area issues. Our Site Inspectors are in the community typically two times per month with a few exceptions, and they complete a thorough inspection of all homes within the community. Any violation of the documents that the driver sees while they are in the community is violated and escalated per the Violation Policy for the Association each time they are on the property. We have found that most violations that are reported to us, are already in the escalation process or they are outside of our responsibility. Additionally, we cannot give other Owners information on an account outside of their own. Due to this, there is no reason to report a violation to us for any deed restriction matters. However, if this is an issue that may fall under the jurisdiction of local law or code enforcement, such as a safety concern or sanitation issue, we encourage you to reach out to those entities for additional enforcement action. If you need to share a concern or an idea about our services, you can always email us at firstname.lastname@example.org.
A: Each association’s parking policy varies. Please review your association’s current CCR’s for clarification on street parking. You can find this information on your Your HOA homeowner account by clicking on ‘Documents’, where you will find all relevant association files.
A: Each association’s documents are different, so we recommend starting with the most effective approach, which is to contact your local Animal Control or Compliance office. In some instances, and if the governing documents specifically state pets must be a leash, Your HOA can issue an incurable violation notice. However, it can be difficult to attach an owner to a pet. Associations are typically unable to strongly enforce animal behavior, instead depending greatly on the policies for each community. This is why the local Animal Control office is usually the best approach.
A: The correct action is to contact local law enforcement. Your HOA manages association common areas while law enforcement has jurisdiction for all crime-related issues.
A: This will vary by association and the municipality in which you live. Most often, the sidewalks in front of your home (or the side if you are on a corner lot) are the responsibility of the owner of the home, unless stated otherwise in your association’s documents. If they are on common area, such as around the community playground, these are most likely the responsibility of the association, and can be reported through your online account.
A: This question depends on your particular association. Some associations have private roads. Private roads typically, but not always, exist in gated communities. If your association has private roads, then these are maintained by your association. More often than not, the roads are public. This means that local officials, such as city or county, own and maintain the roads. For issues on public roadways, please contact your local municipality for maintenance options. If there is an issue regarding your private streets, or another community issue you’d like to report, please do so using the Common Area Complaint Form located in your online account.
A: The association’s enforcement on backyards is limited, unless you can view the backyard from the street (i.e. wrought iron or other see-through fencing). However, if it is “unsanitary,” the municipality in which you live does have additional enforcement options. We encourage you to reach out to them to report the issue.
A: If neighbors park on your property, they are trespassing, and the best course of action is to notify local law enforcement.
A: Please contact your local non-emergency law enforcement office.